I Hate Meetings – 10 Tips For Better Meetings
As a project manager, you are likely to have to attend and run a lot of meetings. Indeed, some people see project management as basically making Gantt charts and holding meetings. But are we running meetings well?
I have a confession to make. I hate meetings. Always have. I started my working life in an organisation that seemed to love holding as many meetings as possible. The building we were based in kept converting rooms into more and more meeting spaces, and they were still always booked up. We always had weekly update meetings. This was the kind of meeting that infuriated me the most. A group of people whose only connection was their manager would sit and say what they had done for the last week. The work was often compartmentalised and unconnected to others, yet we all had to sit through this meeting every week. The mind-numbing boredom of these meetings has given me an extreme antipathy to all meetings ever since.
Unfortunately for me and my irrational prejudice, there is no denying that sometimes, just sometimes, meetings are needed and useful. So, as a project manager, how do I get through a project with as few and as useful meetings as possible?
- Identify which meetings are needed. The quickest meeting is one that doesn’t happen. Look at the meetings you are holding, and decide which of them are really needed. For example, take a look at one of those perennial favourites, the project update meeting. Your project team dutifully troops into a meeting room, and you go around each of them individually, asking them to give an update on where they are up to. The only people getting value from this meeting are the manager and, while he or she is speaking, the person doing the update. The rest of the participants just sit around being bored until it is their turn to speak. Get rid of it, and find another way.
- Find better ways of getting information. In the project update example above, attendees were sitting around bored for the majority of the time. You still need the information they gave, so schedule one-to-one meetings (what I like to call ‘a conversation’) with them to get this information. But make sure you are giving value back – give feedback, take on board any obstacles they are facing, and help them with any issues they have.
- Identify who needs to attend. Meetings need to add value for you and for participants. Otherwise you are just a burden on their time, a drain on their resources. If an attendee isn’t adding and getting benefit from a meeting, they don’t need to be there. Free up their time and yours by letting them escape meeting hell.
- Use better ways of giving information. If your team needs to have certain information, then get it out to them. But use an email, not a meeting. Take the information from the one-to-one’s above, and put it into a weekly update brief to send to people. Then they can see the parts that are relevant to them, and skip those that aren’t.
- Have an agenda. If a meeting needs to take place, and you have whittled it down only to the people who need to attend, it is time to make sure the meeting is focussed on what it needs to achieve. Make sure you have an agenda in place, and circulated to all participants, at least 24 hours before the meeting start time. And it’s no good having an agenda if you don’t stick to it. Sure, major issues could arise before the meeting, but anyone who vitally needs to discuss that now can speak to you before the meeting starts. Don’t let rambling diversions occur in the meeting itself.
- Achieve something. Decide what you need answers to, and get them. Decide what actions need to be taken, and assign them.
- Be a facilitator, not an attendee. You’ve called this meeting, so you have a responsibility to make sure it goes well, smoothly, and quickly. Stick to the agenda, move the discussion along, agree the action points. Don’t allow the meeting to become a talking shop. This means being firm. Your meeting has a start time – stick to it, regardless of who hasn’t turned up yet. Your meeting also has an end time – stick to it, moving the meeting along smartly to make sure you achieve it.
- Prepare. We’ve already seen you need to have an agenda. What else do you need to have the meeting go smoothly? A meeting room? Book it. A projector? Make sure it is there. A note taker? Bring someone along to do this. There is no excuse for slowing a meeting down because of your poor preparation.
- Be brief. In my experience, a meeting should not go on for more than an hour. People stop concentrating, they stop engaging, you cease to get any value out of them, and they cease to get any value out of the meeting. If you think you have a meeting that will go on longer than this, see if you can split it up – and see if you can do it with fewer people in each meeting. If you really can’t split it up, then at least have a break in the middle.
- Think of the money. Look around the people in your meeting. Have a rough guess at how much they are paid, and what that works out to per hour. Include your own hourly rate. Now calculate how much all of those people spending in a one hour meeting actually costs the business. Have you added that much value to the business in the meeting?
And as an extra bonus tip:
- Avoid meetings that don’t add value to you. I once worked on a project that wanted me to travel for 3 hours every week to attend a 3 hour meeting with the programme manager and the rest of the project managers, and then spend 3 hours travelling back. This was 9 hours of my life that gave me no value. The value I added to the meeting could have been done much more easily via the report I sent in every week. Eventually, I was able to move to attending by teleconference, and ultimately to attending only every fortnight – not ideal, but at least I had reduced the amount of my time spent on this time-sink from 36 hours a month to 6.
These are the tips I try to follow in a project, to reduce the amount of time, both mine and everyone else’s, spent in meetings. What about you? Do you have any other tips to share? Or do you think I need to get over my aversion to meetings?
I think that’s exactly what we learn sitting on endless boring meetings which steals our time.
My recipe for effective meeting is similar to yours. I’d add that deciding on frequency of recurrent meetings is crucial, since if these meetings don’t bring value you lose money with each recurring event.
The recurring meeting is often the child of someone who thinks ‘there has to be a meeting’. They don’t ask ‘what for?’.
Meetings, as all communications, need to happen when they are the answer to one simple question:
“What is the best way to communicate the necessary information to the right people?”
If the answer to that is an all day meeting, then do it (it probably won’t be). If it’s an email, go email. If it’s sticking a post-it to Jane’s computer monitor, go get a post-it.
For update meetings, get people away from ‘This week I did…’ The temptation for the attendee is to update on all the things that they did well (especially if the corporate culture motivates against admitting any weakness).
As a manager, you couldn’t care less what’s going right- you need to know where the blockages are and whether anyone else in your team can help with them.
As an attendee, you need to know what other people are doing that has an impact on you, or whether there’s anything where you can work with someone else to help out, or they can work with you.
The update meeting should be more forward looking- helping to move the project on.
I disagree on point 1. A status meeting should only last for about 15 minutes. Ask 3 questions as a PM:
A: what did you do yesterday?
B: what are you going to do today?
C: do you have any impediments I (=you as a PM) should take care of?
This way you are fully up-to-date as a PM, day after day.
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